Beginning on February 6, 2026, CBP will stop issuing refunds to importers via check. All refunds will be issued electronically via ACH. In order for importers to receive refunds via ACH, they must follow a two step process:

Step #1) Sign up for an ACE account
Please note that when signing up for the ACE account, CBP must already have the importer’s email address associated with their Importer of Record number in CBP’s system. If the email address is not correctly associated with the Importer of Record number, please let us know. We can help file a CF5106 for our clients and link their email address with their Importer of Record number.

Step#2.) Log into the ACE Portal and add banking information
From the ACE Portal and click on the ACH Refund Authorization tab. You can then input the company’s banking information for receiving refunds

As an alternative, importers may also submit a CF4811 to designate that a third party, such as a licensed customs broker, receive the refunds on the importer’s behalf. Importers may file a CF4811 or directly add the third party from within the ACE port under the Notify Parties tab.

We HIGHLY recommend all importers to follow the instructions above and get their ACE account activated and ACH banking information added as soon as possible.